Explain your issue to the rep and Amazon will investigate the case. You can choose whether to speak via a bot or by phone (though the phone option is not immediately obvious). Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us. If 48 hours have passed and there is still no sign of your delivery, you need to contact Amazon customer services about the missing package directly. How to Contact Amazon About a Missing Package Sometimes packages may show as delivered while still in transit. Look in your letterbox some deliveries use multiple carriers, including the regular postal service.Do you have an Amazon Locker that it might have been delivered to instead?.Check with your neighbors to see if they received your package.Check the vicinity of the delivery location.Look for a notice of attempted delivery.Check the shipping address was correct on your order.Some of them might seem obvious, but they're still essential to tick off: But Amazon issues guidelines for precisely this type of situation. ![]() I am satisfied with the result and will continue to use Amazon.Sometimes, Amazon says your package is delivered when it hasn't actually arrived. Things are going to go wrong in any company, but its how they handle it that counts. I did speak to a consultant via chat and they were kind enough to offer me some credits. I would urge Amazon to warn customers of a possible delay in the future. The app continued to indicate that the package would be delivered that evening, however, that night it changed to “Delayed”. My only criticism is to manage customer’s expectations. There are other compensations that you may be offered such as a one-month extension on your Amazon Prime subscription or credit on your Amazon account which you can use towards your next order. If the reason for the delay is unreasonable, t hey might be able to offer a refund on your delivery charges. When you chat with the friendly Amazon staff, t hey’ll find your order and give you any updates on why the package was not delivered. Here is what you need to do if everything is in order and the delivery is still late: Everything is fine, but the Amazon order is still late – now what? I understand this as that is something that they can’t control and Amazon will not risk the lives of their people if the weather is dangerous. ![]() The guarantee does not apply if a delivery is missed due to weather issues.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |